Terms and Conditions for end customers (» The B2B Conditions)

Overview

1. Scope

For all deliveries of Onlinezoo to consumers these Terms and Conditions are valid. The contract language is German.

2. Contracting parties

The sales agreement between:

Onlinezoo e.U
Witzelsbergergasse 20
(Eingang Schweglerstraße 56)
1150 Wien

Fax: +43/1/2533033-4355
HRB Wien FN 300784f
VAT.-IdNr.: ATU63741829

Jurisdiction Vienna

You can contact our customer service for questions or complaints by e-mail helmut.ammer@onlinezoo.at.

3. Offer and conclusion of contract

3.1 The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to order. errors excepted.

3.2 By clicking the button "Buy" in the last step of the ordering process, a binding order for the goods in your shopping cart. The purchase contract is concluded when we accept your order and sent an order confirmation via e-mail immediately after receiving your order.

4. Text of the contract

The contract text is stored on our internal systems. The general terms and conditions, you can see at any time on this page. The order information and the terms and conditions will be sent via email.

5. Cancellation policy

Right of cancellation

Customers who are consumers within the meaning of the Austrian Consumer Protection Act, or similar legislation in their respective countries of residence, have the right to cancel this contract within 14 days without giving reasons. The cancellation period is 14 (fourteen) days from the date on which you or a third party nominated by you, other than the carrier, take possession of the goods.
To exercise your right of cancellation, please inform us of
Onlinezoo e. U.
Witzelsbergergasse 20/11
1150 Wien
E-Mail: info@onlinezoo.at
Tel: 019902848
Fax: +43/1/2533033-4355

within a unique declaration (e.g. a letter sent by mail, fax or email) of your decision to cancel this contract. You can optionally use the attached sample cancellation form. You can also fill out and submit the sample cancellation form or an other unique declaration, electronically, on our website (Muster-Widerrufsformular). Once you have made use of this possibility, we will send you confirmation of the receipt of such cancellation by email. To guarantee the cancellation period it is sufficient to submit the notice of implementation of the right of cancellation before the cancellation deadline has expired.

Consequences of cancellation

If you cancel this contract, we are obliged to repay all payments that we have received from you including delivery charges (except for additional costs arising from choosing a different type of delivery to the cheap, standard delivery offered by us) without delay and at the latest within fourteen (14) days from the date on which the notice of cancellation of this agreement is received. We use the same means of payment for this repayment that you used in the original transaction, unless something else has been expressly agreed with you; in no instances will fees be charged for this repayment. We may refuse to refund payments until we have received the goods again or until you have demonstrated that you have returned the goods, whatever is sooner. You must return or hand over the goods promptly and in any case no later than fourteen days from the date on which you have informed us about the cancellation of this agreement. The deadline is guaranteed, if you send the goods before expiration of the fourteen day period. You must bear the direct costs of returning the goods. You will only be liable for any possible loss in value of the goods, if this loss in value is attributable to their unnecessary handling for testing, properties and function of the goods.


The cost of returning goods shall habv to be payed by the byer.

6. Prices and delivery costs

6.1 The quoted prices include VAT and other price components.

6.2 The shipping costs depend on the amount of goods ordered, the weight, the size and the shipping and will be clearly informed before submitting your order. You will find a list on the page Shipping. Assembly or installation are not included.

6.3 For a delivery in the non-EU space of the consumer is responsible for all import and export duties and expenses as well as any fees and charges.

7. Shipment

7.1  Should we the customer's order for some reason can not fulfill the customer will be notified about it by e-mail.

7.2 Unless explicitly a different delivery period is agreed, we will ship your order usually within 1-3 business days (except Christmas holidays) from receipt of payment.

7.3 The delivery time is usually 1-5 business days (depending on country).

8. Payment

8.1 The Payment can be made by bank transfer in advance, credit card, cash or Paypal.

8.2 With the advance payment, we will provide our bank details in the order confirmation and deliver the goods after payment.

8.3 A right of set off is available only if your counterclaims have been legally established in court or are undisputed or acknowledged by us in writing.

8.4 You can exercise a right of retention only insofar as the claims from the same contractual relationship.

For the timeliness of the payment, the date of receipt is relevant to one of our accounts.

9. Payment

Until full payment the goods remain our property.

10. Guarantee

The warranty is subject to the statutory provisions.

 

Terms and Conditions B2B (registered dealers)

Overview

1. Scope
2. Contracting parties
3. Offer and conclusion of contract
4. Text of the contract
5. Right to withdraw
6. Prices and delivery costs
7. Shipment
8. Payment
9. Retention of ownership
10. Guarantee

1. Scope

For all deliveries of Onlinezoo to dealer these Terms and Conditions (B2B) are valid. The contract language is German.

2. Contracting parties

Onlinezoo e.U
Witzelsbergergasse 20
(Eingang Schweglerstraße 56)
1150 Wien
Fax: +43/1/2533033-4355
HRB Wien FN 300784f
VAT.-IdNr.: ATU63741829

Jurisdiction Vienna

You can contact our customer service for questions or complaints by e-mail helmut.ammer@onlinezoo.at.

3. Offer and conclusion of contract

3.1 The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to order. errors excepted.

3.2 By clicking the button "Buy" in the last step of the ordering process, a binding order for the goods in your shopping cart. The purchase contract is concluded when we accept your order and sent an order confirmation via e-mail immediately after receiving your order.

.

4. Text of the contract

The contract text is stored on our internal systems. The general terms and conditions, you can see at any time on this page. The order information and the terms and conditions will be sent via email.

5. Right to withdraw

 Dealer (B2B) have not a statutory right of withdrawal.

6. Prices and delivery costs

6.1 The quoted prices are exclusiv VAT.

6.2 The shipping costs depend on the amount of goods ordered, the weight, the size and the shipping and will be clearly informed before submitting your order. You will find a list on the page Shipping. Assembly or installation are not included.

6.2 Die Versandkosten hängen von der Menge der bestellten Waren, dem Gewicht, der Größe sowie der Versandart ab und werden Ihnen vor Abgabe Ihrer verbindlichen Bestellung deutlich mitgeteilt. Sie finden eine Übersicht auf der Seite Versand. Montage oder Aufstellung sind nicht enthalten. For dealers the the free shipping rule does not apply.

6.3 For a delivery in the non-EU space of the consumer is responsible for all import and export duties and expenses as well as any fees and charges..

7. Shipment

7.1 Should we your order for any reason can not fulfill the byer will be notified about it by e-mail.

7.2 Unless explicitly a different delivery period is agreed, we will ship your order usually within 1-3 business days (except Christmas holidays) from receipt of payment.

7.3 The delivery time is usually 1-5 business days (depending on country). On any different delivery times we refer to the respective product page.

Mangels gegenteiliger Vereinbarung trägt das Risiko des Transportes bei Lieferungen der Verbraucher. Befindet sich der Verbrauchen in Annahmeverzug, sind wir berechtigt, die Ware bei uns einzulagern, wofür wir eine Lagergebühr von € 1,- pro angefangenen Kalendertag in Rechnung stellen. Gelichzeitig bleiben wir berechtigt, auf Vertragserfüllung zu bestehen. Wir sind aber auch berechtigt, nach Setzung einer angemessen Nachfrist vom Vertrag zurückzutreten und die Ware anderweitig zu verwerten. Ein bereits überwiesener Kaufpreis wird abzüglich der uns entstanden Kosten rücküberwiesen.

8. Payment

8.1 We accept optional Immediately transfer, cash in advance, credit card, cash or PayPal.

9. Payment

Until full payment the goods remain our property.

10. Guarantee

The warranty is subject to the statutory provisions.