Right of rescission

Cancellation policy

Customers who are consumers within the meaning of the Austrian Consumer Protection Act, or similar legislation in their respective countries of residence, have the right to cancel this contract within 14 days without giving reasons. The cancellation period is 14 (fourteen) days from the date on which you or a third party nominated by you, other than the carrier, take possession of the goods.
To exercise your right of cancellation, please inform us of
Onlinezoo e. U.
Witzelsbergergasse 20/11
1150 Wien
E-Mail: info@onlinezoo.at
Tel: 019902848
Fax: +43/1/2533033-4355

within a unique declaration (e.g. a letter sent by mail, fax or email) of your decision to cancel this contract. You can optionally use the attached sample cancellation form. You can also fill out and submit the sample cancellation form or an other unique declaration, electronically, on our website (Sample cancellation form). Once you have made use of this possibility, we will send you confirmation of the receipt of such cancellation by email. To guarantee the cancellation period it is sufficient to submit the notice of implementation of the right of cancellation before the cancellation deadline has expired.

Made easy with a return slip

Consequences of cancellation

If you cancel this contract, we are obliged to repay all payments that we have received from you including delivery charges (except for additional costs arising from choosing a different type of delivery to the cheap, standard delivery offered by us) without delay and at the latest within fourteen (14) days from the date on which the notice of cancellation of this agreement is received. We use the same means of payment for this repayment that you used in the original transaction, unless something else has been expressly agreed with you; in no instances will fees be charged for this repayment. We may refuse to refund payments until we have received the goods again or until you have demonstrated that you have returned the goods, whatever is sooner. You must return or hand over the goods promptly and in any case no later than fourteen days from the date on which you have informed us about the cancellation of this agreement. The deadline is guaranteed, if you send the goods before expiration of the fourteen day period. You must bear the direct costs of returning the goods. You will only be liable for any possible loss in value of the goods, if this loss in value is attributable to their unnecessary handling for testing, properties and function of the goods.